Refund Policy

For any order issues, please email customer@rogueseason.com within 7 days of receiving your purchase.

RETURNING YOUR PURCHASE

Rogue Season provides our customers with a return’s portal for timely returns. Please seek our returns policy below to understand your eligibility for an exchange or credit upon the return of your goods.

You will need your order number and postcode to submit your return. Once you submit your return, you will receive a postage label directly to your email. Attach the label securely to your postage bag.

Our team will process your credit/exchange within 1-2 business days once returned, ensuring adherence to our Return Policy listed below. Please allow up to 3-4 business days for your return to be processed during sale periods.

PLEASE NOTE 

We do not take responsibility for lost returns. All return fees are the responsibility of the customer and will not be covered or reimbursed.

Please note that all return costs are the responsibility of the customer. 

OUR RETURN POLICY 

• All orders must be returned within 14 days from the date received. Items returned outside of this period will not be accepted, and will be returned at the cost of the customer. 
• We offer exchanges on full priced RogueSeason items ONLY. 
• We only accept one return per purchase, no change of mind will be accepted following the initial return. 
  
• Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned or exchanged.
• All swimwear and clothing must be tried on wearing undergarments.
• RogueSeason garment bags must be returned with purchase.
• All items MUST be returned in their original condition with hygiene strips attached. If hygiene strips have been tampered with or removed, the return will be voided.
• We do not accept items that have been worn, washed, stained, damaged, or altered. Returns of soiled or tampered with items will be voided and are ineligible for a store credit or an exchange. Customers can choose to have soiled items returned to them at their own expense. All returns will be shipped via standard postage. (Duties and taxes will not be covered).
• All returns & exchanges via our portal incur a handling fee.
• Exchange orders will be processed and dispatched within 1-3 business days from when your return is received. All exchange orders are shipped via standard postage. Please contact our customer service team if you require express shipping for your exchange order.
• Customers located in Germany and Indonesia will be required to purchase their own return labels.