AUSTRALIA

AUS POST EXPRESS
TRANSIT TIME 1-2 BUSINESS DAYS

NEW ZEALAND

DHL STANDARD
TRANSIT TIME 4-7 BUSINESS DAYS

EU & ASIA

DHL EXPRESS
TRANSIT TIME 3-5 BUSINESS DAYS

USA

DHL EXPRESS
TRANSIT TIME 3-5 BUSINESS DAYS

STANDARD
TRANSIT TIME 5-10 BUSINESS DAYS

UK

DHL EXPRESS
TRANSIT TIME 3-6 BUSINESS DAYS

Please Note: UK, Europe & Canada orders will incur import duty tax upon shipment arrival. PO Boxes are not accepted (may incur return fee)

All Rogue Season purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

AUSTRALIA // AUS POST 13 76 78
TRACK YOUR ORDER

NEW ZEALAND // DHL +64 800 800 020
TRACK YOUR ORDER

USA, UK, EU & ASIA
TRACK YOUR ORDER

If you require further assistance, please contact the mailing service directly with your tracking number or our customer service team - info@rogueszn.com

• All orders must be returned within 14 days from the date received. Items returned outside of this period will not be accepted, and will be returned at the cost of the customer. 
• We offer exchanges on full priced RogueSeason items ONLY.
• We only accept one return per purchase, no change of mind will be accepted following the initial return. 
• Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned or exchanged.
• All swimwear and clothing must be tried on wearing undergarments.
• RogueSeason garment bags must be returned with purchase.
• All items MUST be returned in their original condition with hygiene strips attached. If hygiene strips have been tampered with or removed, the return will be voided.
• We do not accept items that have been worn, washed, stained, damaged, or altered. Returns of soiled or tampered with items will be voided and are ineligible for a store credit or an exchange. Customers can choose to have soiled items returned to them at their own expense. All returns will be shipped via standard postage. (Duties and taxes will not be covered).
• All returns & exchanges via our portal incur a handling fee.
• Exchange orders will be processed and dispatched within 1-3 business days from when your return is received. All exchange orders are shipped via standard postage. Please contact our customer service team if you require express shipping for your exchange order.
• Customers located in Germany and Indonesia will be required to purchase their own return labels.

You want to keep our goodies for life. Please ensure to:

• Washing garments inside out.
• Cold wash.
• Do not tumble dry. 
• Do not bleach. 
• Low iron if required. 

A pre-order is an item that is currently out of stock but awaiting delivery from our manufacturers, that we have made available for early purchase. If you pre-order an item, it ensures you secure that item in advance; you won’t miss out. Please note that the estimated delivery date for pre-orders is an estimate only based on information from our manufacturers and shipping company. 

If you wish to receive your in-stock items immediately, please submit separate orders for pre-order and in-stock items.

Your order number can be found in your confirmation email. This will be emailed within 24 hours of your purchase.

Please be sure to check your spam folder as these emails may be sent here directly. If you think you entered the incorrect email address at the checkout, please contact info@rogueszn.com to receive an updated email.

Once an order has been finalised, we cannot guarantee that any changes can be made to your order. However, if you email us before the order is shipped, there's still a chance! Send an email to info@rogueszn.com and we may be able to replace an item in your order. You will receive a response via email if your order has been replaced.

If you have placed your order using the incorrect address, please email us as soon as possible via info@rogueszn.com. Please note we cannot guarantee that any changes can be made to your order.

If you have received the wrong item, incorrect size or colour, please email info@rogueszn.com your order number & photos of the item(s) you have incorrectly received.

If you are missing an item from your order, please email info@rogueszn.com your order number.

In the event your pieces may be faulty, please email info@rogueszn.com your order number & images of the fault. You will receive a response within 1-3 business days.